SHIPPING & RETURNS
With our one day shipping policy, your purchase will be with our local courier within a day of purchase.
We will email you the tracking number and expected delivery date.
We are pleased to offer FREE delivery on purchases above £60.00
You have 28 days from the date you receive your order to return it for a refund
Once received, it can take up to 10 days for your order to be processed by the warehouse
Refunds can take up to 5 working days to show in your account
Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, pants can only be returned if the tamper resistance seal is intact.
We are unable to offer a refund or replacement on items that are not re-saleable and reserve the right to not return non-compliant returns for health & safety purpose.
* We do not like surprises in returned items, so ensure to try the pants for fitting with the seal still on.
If you receive a damaged or faulty item, please contact our email@example.com team in the first instance.
How to return an item
Initiate a return by contacting our firstname.lastname@example.org team
When you receive the package, our return address slip is included in the packaging
Simply repackage the item, attach the return address then send through your nearest post office
You will be required to pay the return shipping cost
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey
Please keep your proof of return until the refund has been processed as it may be required
Please note that we do not accept returns of personalised products
We do not accept returns after the applicable return period above.
*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.